Terms of Services
Welcome to Dunneva. These Terms of Service govern your access to and use of Dunneva.com, including any purchases made through our website. By visiting our website, using our services, or placing an order, you agree to these Terms of Service.
Use of Our Website
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the permission and supervision of a parent or legal guardian.
You agree to use Dunneva.com only for lawful purposes and not to engage in fraudulent, abusive, harmful, or unauthorized activities.
Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability displayed on our website are accurate and up to date.
Actual product colors or appearance may vary slightly due to screen settings, photography, or product updates. Dunneva reserves the right to correct errors, update product information, change prices, or discontinue products without prior notice.
Pricing and Payments
All prices are displayed in the applicable currency shown on our website and may be changed at any time without prior notice.
By placing an order, you confirm that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.
Orders and Acceptance
Submitting an order does not automatically guarantee acceptance. Dunneva reserves the right to refuse, cancel, or limit an order due to product availability, pricing errors, payment issues, suspected fraudulent activity, inaccurate customer information, or other reasonable circumstances.
If an order is canceled after payment has been successfully processed, any applicable refund will be handled according to our Return & Refund Policy.
Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy. Delivery estimates are provided as a guide and cannot be guaranteed.
Shipping delays may occasionally occur due to carrier disruptions, customs processing, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Returns and Refunds
Customers may request a return within 30 days after receiving their item, subject to the eligibility requirements outlined in our Return & Refund Policy.
If you receive an incorrect, damaged, defective, or faulty product, please contact us with your order number and clear photos or videos showing the issue. All product issues must first be reviewed before a refund, replacement, return label, or other resolution can be confirmed.
Depending on the circumstances and the outcome of the review with our fulfillment partner, an appropriate resolution may include a replacement, partial refund, full refund, or another suitable solution. A physical return may not always be required.
For change-of-mind returns or situations where the customer simply no longer wants the product, the customer is responsible for return shipping costs. Return instructions and the appropriate return address will be provided after the request has been reviewed and approved.
Customers should not return or dispose of a product unless instructed to do so by our customer support team.
Intellectual Property
All content available through Dunneva.com, including text, graphics, logos, images, website design, and other materials, is owned by or licensed to Dunneva and is protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed, modified, or used for commercial purposes without appropriate authorization.
Prohibited Uses
You may not use our website or services for unlawful, fraudulent, abusive, or malicious purposes. You may not attempt to interfere with the security or operation of our website, introduce malicious software, gain unauthorized access to our systems, collect information about other users without authorization, or engage in activities that could harm Dunneva, our customers, or third parties.
Third-Party Services
We may use third-party providers to support payment processing, order fulfillment, shipping, website functionality, analytics, marketing, and other business operations.
These third-party providers operate independently and may have their own terms and privacy practices. Dunneva is not responsible for the availability, actions, policies, or content of independent third-party websites or services.
Limitation of Liability
To the fullest extent permitted by applicable law, Dunneva will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Where permitted by law, our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim. Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, share, and protect personal information.
Changes to These Terms
Dunneva reserves the right to modify or update these Terms of Service when necessary. Any changes will be published on Dunneva.com and will become effective upon publication unless otherwise stated.
Your continued use of our website after changes have been published constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service are governed by the applicable laws of the jurisdiction in which Dunneva operates, without regard to conflict-of-law principles.
Contact Us
If you have questions about these Terms of Service, your order, or any of our policies, please contact us.
Email: info@dunneva.com
Website: Dunneva.com
Thank you for choosing Dunneva. We appreciate your trust and are committed to providing quality products and dependable customer service.