Return & Refund Policy
At Dunneva, we want you to feel confident with every purchase. If you are not completely satisfied with your order or experience an issue with a product, please contact us so our team can review your request and determine the appropriate resolution.
30-Day Return Period
You may request a return within 30 days after receiving your item. Return eligibility depends on the reason for the return, the condition of the product, and the circumstances of your request.
Please contact us before returning or disposing of any product. Returns sent without prior approval or instructions may not be accepted.
How to Request a Return or Refund
To start a request, please contact us at info@dunneva.com with your order number and a clear explanation of the reason for your request.
If there is an issue with the product, we may also ask you to provide clear photos or videos so the problem can be properly reviewed.
Your request must be reviewed before any refund, replacement, return, or other resolution can be confirmed.
Wrong, Damaged, Defective, or Faulty Items
If you receive the wrong product or believe your item is damaged, defective, or faulty, please contact us and provide your order number along with clear photos or videos showing the product and the issue.
Our team will review the information and coordinate with our fulfillment partner to determine the appropriate resolution. Depending on the circumstances, an approved resolution may include a replacement, partial refund, full refund, or another suitable solution.
In certain cases, returning the product may not be necessary. Please do not return or dispose of the item unless instructed to do so by our customer support team.
A refund, replacement, or prepaid return label cannot be guaranteed until the issue has been reviewed and the appropriate resolution has been confirmed.
Change-of-Mind Returns
If you change your mind, ordered the wrong product, or simply no longer want your item, you may request a return within 30 days after receiving it.
The product must be unused, unopened, and in its original condition and packaging, with all accessories, components, manuals, and other materials originally included.
For change-of-mind returns, the customer is responsible for return shipping costs. Once your request has been reviewed and approved, our team will provide the appropriate return address and instructions.
Please do not send your product to the address shown on the original package unless specifically instructed to do so by our customer support team.
Return Shipping
Return shipping arrangements depend on the reason for the return. Customers are responsible for return shipping costs for change-of-mind returns or situations where they simply no longer want the product.
For damaged, defective, faulty, or incorrect products, please contact us before arranging any return shipment. The issue must first be reviewed so that the appropriate resolution can be determined.
If you are instructed to return an item, we recommend using a trackable shipping service.
Non-Returnable and Non-Refundable Items
Certain products may not qualify for a return or refund, including gift cards, final sale items, personalized or custom-made products, and items damaged through misuse, improper handling, or unauthorized alteration.
For hygiene and safety reasons, certain personal-use products may also be ineligible for change-of-mind returns once opened or used.
Refund Approval and Processing
Submitting a return or refund request does not automatically guarantee approval. Each request is reviewed individually based on the circumstances of the order and the information provided.
If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account, depending on your bank or payment provider.
Original shipping fees and customer-paid return shipping costs are generally non-refundable unless otherwise determined as part of an approved resolution.
Replacements and Exchanges
For damaged, defective, faulty, or incorrect products, a replacement or exchange may be offered when appropriate. Any replacement, refund, or other resolution will only be confirmed after the issue has been reviewed.
Please do not return, replace, or dispose of the original product unless instructed to do so by our customer support team.
Contact Us
If you have questions about a return, refund, damaged product, or another issue with your order, please contact us before taking further action.
Email: info@dunneva.com
Website: Dunneva.com
Thank you for choosing Dunneva. We appreciate your business and are committed to carefully reviewing each request and providing the most appropriate resolution.