Shipping Policy
At Dunneva, we are committed to providing a smooth and reliable delivery experience. We work with trusted fulfillment partners and shipping carriers to ensure your order is processed carefully and delivered as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.
During holidays, promotions, or periods of high order volume, processing may occasionally take slightly longer.
Delivery Time
Standard delivery typically takes 7–14 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, local carrier, customs processing, weather conditions, holidays, or other circumstances beyond our reasonable control. Delivery estimates are provided as a guide and cannot be guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after shipment for tracking information to become active or update within the carrier's system.
Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at info@dunneva.com. We will do our best to update the information before your order enters fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.
Dunneva is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Packages
Occasional shipping delays may occur due to circumstances beyond our control. If your order has not arrived within the expected delivery timeframe, please contact us at info@dunneva.com so our team can review the tracking information and assist you.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us and provide your order number along with clear photos or videos showing the product and the issue.
Our team will review the information and coordinate with our fulfillment partner to determine the appropriate resolution.
Please do not return or dispose of the product unless instructed to do so by our customer support team. A refund, replacement, or return label will only be confirmed after the issue has been reviewed and the appropriate resolution has been determined.
Customs & Import Fees
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country's authorities.
Unless otherwise stated at checkout, applicable customs duties, taxes, or import charges are the responsibility of the customer.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately due to product availability or different fulfillment locations. If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Contact Us
If you have any questions regarding your order, shipping, delivery, or tracking information, please contact us.
Email: info@dunneva.com
Website: Dunneva.com
Thank you for choosing Dunneva. We appreciate your trust and are committed to providing dependable service from the moment you place your order through delivery.